Frequently Asked Questions
Is this a PCR test or the rapid test?
The test performed is a PCR test and not a rapid antigen test. The PCR test is a direct detection (the genetic material of the virus is detected) and is significantly more sensitive and specific than a rapid antigen test. The result is available usually within 24h.
Where are the testing centers and what are the opening hours?
Please click on the reservation button for this. There you will see all the test centers and opening hours. You can enter a test center EXCLUSIVELY WITH A RESERVATION that you have made on this website. The test centers are generally open from 8 am to 5 pm. The available times per test center will be shown to you in the registration process. You can select a time slot and reserve it conveniently, and do not need to wait in line for a long time.
When will I receive my appointment confirmation via SMS/email?
You will receive an appointment confirmation by email via SMS to your cell phone immediately after you have completed the booking process.
How and when will I get my test result via SMS and email?
As soon as the test result is available, you will be informed via SMS and email. The result is then available for download as a PDF. The result is in German and English and also contains your ID/passport number if you provide it during the booking process, as required by some airlines, for example. We usually send you the result within 24 hours. (Currently 97.8% of all results arrive within less than 24 hours).
Is it possible to include my ID card or passport number on the findings?
Yes, you can enter the ID card or passport number in the registration process. This will then appear on the findings. The finding is in German and English. Please make sure that all the information provided is correct, otherwise there may be considerable problems, e.g. when traveling by air.
Can I fly with the findings? Is the finding in German and English?
Yes, the finding is in German and English and is accepted by German airlines. Please note that some other airlines and countries of entry may have further requirements regarding the type and extent of tests.
If I test negative today, can I then go to Grandma & Co. with peace of mind?
Basically, a negative test gives you more security in dealing with your relatives. The test is a snapshot and not a prevention. So it essentially depends on the behavior after the smear test. A negative test result indicates the infection status at the time the test was performed and thus that there was no viral load or a viral load below the detection limit at that time.
How can I reach you if I have any queries?
If you have any queries, please contact me only via the following email: email@example.com.
How can I cancel or change an appointment beforehand for free?
Cancellations please email firstname.lastname@example.org. In case of rebooking, please rebook the requested appointment and report the cancellation of the original appointment via email@example.com.
How does the payment work?
We will send you a link via SMS and email where you can download both the medically validated findings and the invoice. You can download invoice and findings as PDF. Please pay the invoice within 10 days after receipt.
Can you tell me where there are other info points and/or test points?
For more test sites, please contact your local health department. You can also get more information at https://coronavirus.nrw (external link).
Do you have a telephone number for the public health office or citizen telephone?
For this, please inform yourself on the Internet https://coronavirus.nrw (external link).